1Definitions

In these Terms and Conditions, the following definitions apply:

• "Hydromax Solutions" means the linen hire company providing goods and services under these Terms.
• "Hirer" means the individual, company, or organisation entering into an agreement with Hydromax Solutions.
• "Hire Items" means all linen, towels, table linen, and associated goods supplied by Hydromax Solutions.
• "Hire Period" means the period commencing on the delivery or collection date and ending on the agreed return date.
• "Order" means a confirmed hire agreement between Hydromax Solutions and the Hirer.

2Agreement and Acceptance

By placing an Order with Hydromax Solutions, whether verbally, in writing, electronically, or through the Hydromax Solutions portal, the Hirer agrees to be bound by these Terms and Conditions in their entirety. These Terms form a legally binding contract between Hydromax Solutions and the Hirer.

No variation of these Terms is effective unless agreed in writing by an authorised representative of Hydromax Solutions.

3Orders and Confirmations

All hire orders must be placed in advance. Hydromax Solutions will issue a written order confirmation detailing items, quantities, hire period, delivery method, and applicable charges. It is the Hirer's responsibility to review this confirmation and notify Hydromax Solutions of any discrepancies within 24 hours.

• Orders are subject to stock availability at the time of confirmation.
• Hydromax Solutions reserves the right to substitute equivalent items where the ordered items are unavailable, with prior notification to the Hirer.
• Minimum order values or quantities may apply and will be communicated at the time of enquiry.

4Delivery and Collection

4.1 Delivery

Hydromax Solutions will deliver Hire Items to the agreed address during the agreed delivery window. The Hirer must ensure an authorised person is available to receive and sign for the delivery. Hydromax Solutions accepts no liability for items left unattended at the Hirer's request.

4.2 Hirer Collection

Where the Hirer elects to collect Hire Items from Hydromax Solutions's premises, the Hirer assumes full responsibility for the items from the time of collection.

4.3 Delivery Charges

Delivery and collection charges will be quoted at the time of Order and confirmed in the order confirmation. Additional charges may apply for after-hours, weekend, or urgent deliveries.

5Hire Period and Return of Items

The Hire Period commences on the delivery date and ends on the agreed return date as specified in the order confirmation. The Hirer is responsible for ensuring all Hire Items are returned on or before the agreed return date.

5.1 Return Procedure

• All Hire Items must be returned clean, dry, and free from excessive soiling unless a laundry service has been arranged.
• Items must be bundled and returned in the same condition as delivered, where practical.
• A signed return receipt or delivery docket will be issued upon return of items.
• The weight of the returned linen may be recorded at the time of collection for verification purposes.

5.2 Late Returns

Late return fees apply automatically from the day following the agreed return date. Hydromax Solutions will notify the Hirer of any outstanding items and the applicable charges.

6Care and Use of Hire Items

The Hirer is responsible for the care, safe storage, and proper use of all Hire Items during the Hire Period. The Hirer must:

• Use Hire Items only for their intended purpose.
• Not use Hire Items with bleach, harsh chemicals, dyes, or substances that may cause permanent staining or damage.
• Protect Hire Items from candle wax, oil-based products, make-up, and food colouring where possible.
• Store Hire Items in a clean, dry environment away from moisture and pests.
• Not attempt to repair, alter, cut, or modify any Hire Item.
• Not sublease or lend Hire Items to any third party without the prior written consent of Hydromax Solutions.

7Damage to Hire Items

7.1 Assessment

All returned Hire Items will be inspected by Hydromax Solutions upon return. Hydromax Solutions will assess items for damage, staining, and loss within 5 business days of return. The Hirer will be notified in writing of any damage charges identified during inspection.

7.2 Damage Categories

• Minor staining or surface soiling — professionally laundered at additional cost.
• Heavy or permanent staining — additional laundry or treatment surcharge applies.
• Severe damage or write-off — full replacement cost charged to the Hirer.
• Lost or unaccounted items — full replacement cost plus an administration fee per item.

7.3 Fair Wear and Tear

Hydromax Solutions acknowledges that normal, reasonable use of linen items may result in minor wear. Normal fair wear and tear will not be charged to the Hirer. The assessment of fair wear and tear is made at the sole reasonable discretion of Hydromax Solutions.

8Invoicing and Payment

Invoices will be issued upon completion of the hire period or as otherwise agreed. Payment is due by the date stated on the invoice.

• Preferred payment methods: bank transfer (EFT), credit card, or as otherwise agreed.
• All prices are quoted in Australian Dollars (AUD) and are inclusive of GST unless stated otherwise.
• Hydromax Solutions reserves the right to require a security deposit for new Hirers or large orders. The deposit will be refunded within 14 days of the return of all items in satisfactory condition.
• Disputed invoices must be raised in writing within 7 days of the invoice date. Undisputed portions remain due by the original due date.
• Hydromax Solutions reserves the right to suspend services for accounts that remain overdue.

9Schedule of Charges

The following charges apply in addition to the agreed hire fee. All amounts are in AUD and inclusive of GST.

10Cancellations and Amendments

The Hirer must notify Hydromax Solutions of any cancellation or amendment to an Order as early as possible and in writing.

• Amendments to orders must be requested at least 48 hours before the agreed delivery date and are subject to availability.
• Hydromax Solutions reserves the right to cancel an Order due to circumstances beyond its control including fire, flood, supply failure, or force majeure events. In such cases, any hire fees paid will be refunded in full.

11Limitation of Liability

To the maximum extent permitted by law, Hydromax Solutions's liability to the Hirer for any claim is limited to the total value of the relevant hire fees paid for the Order giving rise to the claim. Hydromax Solutions is not liable for:

• Any indirect, consequential, or economic loss suffered by the Hirer.
• Any loss or damage arising from the Hirer's misuse of Hire Items.
• Any personal injury arising from the improper use of Hire Items.
• Delays in delivery caused by circumstances outside Hydromax Solutions's reasonable control.

12GST and Taxes

All charges are stated inclusive of Goods and Services Tax (GST) where applicable. Hydromax Solutions will issue tax-compliant invoices as required by the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

13Privacy

Hydromax Solutions collects and holds personal information for the purpose of providing hire services and managing accounts. Personal information will not be shared with third parties except as required to deliver services or as required by law. Our Privacy Policy is available on request.

14Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.

15Contact and Notices

All notices and communications under these Terms must be in writing and may be delivered by email or post to the contact details provided at the time of Order, or via the Hydromax Solutions client portal. For enquiries regarding these Terms, damage assessments, or account matters, please contact Hydromax Solutions directly.